Privacy Policy for AiLiveAgents.com
Effective Date: November 28, 2024
AiLiveAgents.com ("we," "our," or "us") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when you visit or use our services. By using AiLiveAgents.com, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and other information you provide directly.
- Payment Information: Payment details provided for transactions, processed securely through third-party services like Stripe.
- Technical Data: IP addresses, browser type, device information, cookies, and usage data collected automatically when you interact with our website.
2. How We Collect Information
We collect information in the following ways:
- Directly from You: Information you provide through forms, sign-ups, and service use.
- Automatically: Information gathered via cookies and other tracking technologies.
- Third-Party Tools: Data shared with third-party services such as Stripe, HubSpot, OpenAI, and Mailgun.
3. How We Use Your Information
We use your information for the following purposes:
- To provide and improve our services.
- To process payments and manage transactions.
- To send emails and communicate updates using tools like Mailgun.
- To analyze user behavior and optimize user experience with tools like HubSpot and OpenAI.
4. How We Share Your Information
We may share your information with:
- Third-Party Services: Including Stripe (payment processing), HubSpot (customer relationship management), OpenAI (AI services), and Mailgun (email services).
- Compliance and Legal Requirements: When required by law or necessary to protect our rights.
We do not sell your personal data to third parties.
5. Your Rights
You have the following rights regarding your personal data:
- Access and Portability: Request access to the personal data we hold about you.
- Correction: Request corrections to inaccurate or incomplete information.
- Deletion: Request the deletion of your personal data, subject to legal and operational requirements.
- Opt-Out: Opt-out of certain data collection practices, such as marketing emails.
To exercise your rights, contact us at info@ailiveagents.com.
6. Data Security
We implement industry-standard security measures to protect your personal data, including encryption, secure servers, and access controls. While we strive to protect your information, no system can guarantee absolute security.
7. Children's Privacy
AiLiveAgents.com does not target or knowingly collect data from individuals under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately at info@ailiveagents.com.
8. International Users
If you are accessing AiLiveAgents.com from outside [Insert Country], your data may be transferred and processed in compliance with applicable laws, including GDPR for EU users. By using our website, you consent to this transfer.
9. Updates to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review the policy periodically.
10. Contact Us
If you have questions or concerns about this Privacy Policy or how your data is handled, contact us at:
AiLiveAgents.com
Email: info@ailiveagents.com
This Privacy Policy ensures transparency and compliance with global privacy regulations.